FAQ - Sodisp, 

SODISP PROFILE & SETTINGS
- Verifying your Sodisp account and profile
- Connecting to the Run Across California event on Sodisp
- Connecting my Strava account to my Sodisp Profile
- Connecting my Garmin account to my Sodisp Profile
- I connected my Sodisp account to my Strava / Garmin account, why do I see activity on my Sodisp dashboard prior to July 18th.
- I also use my Strava / Garmin account to record my biking. Will that show up on Sodisp? Will it show on the Run Across California?

SUBMITTING MANUAL RESULTS
- How do I submit a "Manual Entry" to my profile?
- Why is the date that I enter being recorded as one day earlier?
- How do I enter in more than one entry per day?
- I'm getting an error due to a Negative Distance when I try to enter in my result

 

VIEWING/SEARCHING RESULTS
- What is the difference between my DASHBOARD and the LEADERBOARD? Why are some entries on my dashboard but not the leaderboard results?
- Where do I find the leaderboard? (EVENTS --- Run Across California)
- How do I know which box (leaderboard) to click to find my results?
- How do I search for participant names? Team Names?
- How can I see results for all the members of my team (individual category)? (ex: My friends and I all affiliated ourselves with a group/club/team name during registration, how do I search for just our names?)
- How can I see my team results (Relay Teams)?
- How do I find detailed information about results on the leaderboard (click the orange i)
- How do I see my personal pin on the map?

 

TROUBLESHOOTING
- I'm not showing up as part of my Relay Team
- I'm showing up in the 200 Mile Leaderboard instead of the Relay Team Leaderboard
- Why do I see my results posted on both the 200 Mile and 105 Mile Leaderboards?
- I made a mistake with my manual entry or have a duplicate entry. How can I edit my entries?

Verifying your Sodisp account and profile
Before you can verify your Sodisp account, we need to connect your registration to the Sodisp platform. If you just registered, please allow for 3 to 4 hours for this to happen. Once the account is ready, you'll receive and email titled "Run Across California - Sodisp Account Verification." Follow the steps in the email and click on your unique verification link. Note: Sodisp will require you to enter an email and password in order for you to complete your account setup. Enter your details and click the register button, the system will automatically verity and authenticate you. Yto complete your setup the system will automatcially it will automatically authenticate you.  we've transferred over your registration details and set up your account. Once this is completed we'll you'll receive and email with instructions to "Verify To create a profile on Sodisp please wait until you receive the confirmationis to If you are logging onto Sodisp for the first time, you will want to create a user profile by clicking the link here: Sodisp Register Link. If you registered multiple participants with the same email address, you'll need to use a different and unique email address for each participant profile on Sodisp.com. If you are having problems creating a profile on Sodisp for yourself or participants that you registered for <top>

 

Connecting to the Run Across California event on Sodisp
Once you've created an account  Run Across California event on Sodisp

 

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FAQ - Run Across California

SODISP

Creating a Sodisp Profile


If you just signed up, you will receive an email within 3 to 4 hours of registering titled "Sodisp Account Verification" with detailed instructions to create your Sodisp account. The email will also contain your unique verification code. The steps in the email will explaing how to create an account, verify you account and how to submit a result.




How do I know I'm connected to the RAC on Sodisp?


To verify you are connected to the event:

  1. Make sure you are signed into Sodisp. If you are signed in you'll see the word "ME" in the upper right corner of the window
  2. Click on the "EVENTS" icon to view find the events you've joined
  3. Under the section titled, "My Events" you'll see the RAC
  1. If you do not see "My Events" and the RAC, then it will say "Upcoming Events" and you'll see the RAC listed under the header "Upcoming Events"
    1. Click on the RAC event to open up the event page
    2. Scroll down below the "Leaderboards" and click the button that says, "Join this event"
    3. The next screen will ask for a verification code. Enter your unique verification code
    4. A green box will pop up indicating you've joined the RAC




Connecting my Strava account to my Sodisp profile


To verify you are connected to the event:

  1. Make sure you are signed into Sodisp. If you are signed in you'll see the word "ME" in the upper right corner of the window
  2. Click on the "EVENTS" icon to view find the events you've joined
  3. Under the section titled, "My Events" you'll see the RAC
  1. If you do not see "My Events" and the RAC, then it will say "Upcoming Events" and you'll see the RAC listed under the Upcoming Events
    1. Click on the RAC event to open up the event page
    2. Scroll down below the "Leaderboards" and click the button that says, "Join this event"
    3. The next screen will ask for a verification code. Enter your unique verification code
    4. A green box will pop up indicating you've joined the RAC









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